Breaking News! NCC Begins Airtime Compensation for Poor Network Service, Targets Millions of Subscribers
The Nigerian Communications Commission (NCC) has announced that telecom subscribers who have experienced poor network service will begin receiving compensation—specifically in airtime—either today or tomorrow, Friday, April 24.
However, the Commission did not disclose the exact number of subscribers expected to benefit from the exercise. Findings by Thenewsnow online platform indicate that the figure could run into several millions.
The Executive Vice Chairman/Chief Executive Officer of the NCC, Dr. Aminu Maida, made this known during the inauguration of a joint committee of the Nigerian Communications Commission and a stakeholders’ forum with the media, held in Lagos.
He explained that the decision to compensate affected subscribers was aimed at providing relief to those who have suffered from prolonged poor and erratic network services, as well as protecting consumer rights.
The NCC boss further disclosed that efforts have been intensified to improve telecommunications infrastructure, noting that increased investment is required to enhance the quality of service across the country.
According to him, the performance of various networks is yet to meet expectations, although there has been gradual and sustainable improvement.
Dr. Maida also noted that the availability of more spectrum would significantly improve service delivery by telecom operators.
He added that the media engagement was part of the Commission’s commitment to transparency, enabling immediate feedback on its activities while empowering consumers with relevant information.
The NCC boss also stressed the need for stronger collaboration with the media to effectively disseminate information on national telecommunications services.
In his remarks, the Director of Technical Standards and Network Integrity, Engr. Edoyemi Ogor, lamented the persistent issue of fibre cuts. He, however, noted that the 1,883 cases recorded so far this year represent a reduction compared to previous figures.
He clarified that the NCC will compensate affected subscribers with airtime—not cash—based on the extent of poor service experienced.
During his presentation on the draft National IPv6 Implementation Strategy, Chairman of the Council, Mohammed Rudman, said the initiative is aimed at improving communication networks and strengthening regulatory frameworks among stakeholders.
He also expressed concern over the growing trend of skilled IT professionals leaving the country for better opportunities abroad.
According to him, Nigeria still lags in critical telecommunications infrastructure, attributing this to a “fire brigade” approach that must be urgently addressed.
Contributing, renowned IT expert, Prof. Chris Uwaje, called for the establishment of a Legacy System Migration Fund to ensure a seamless transition to IPv6 in Nigeria.
Uwaje, who is also a pioneer of the National Information Technology Policy for Nigeria, emphasized the need to take cybersecurity more seriously to safeguard lives and property.
In her welcome address, the NCC Head of Public Affairs, Nnenna Ukoha, said the interactive session was designed to promote open and frank discussions geared toward the growth and sustainability of the telecommunications sector.
She added that the forum also provides opportunities for networking and strengthening collaboration with the media.
